Support
We’re here to help.
Answers to what we hear most often. Our shipping and returns details are being finalized ahead of launch.
FAQs
How long does it take a contributor to fill in their part?
A few minutes. They open their private link on their phone, pick a few checkboxes about who they are to the child, add one photo, and answer one short question. No account, no app.
What does it cost?
The standard hardcover is $59 for a tribe of 4 people, and each person you add (up to 10) is $5 more, because each one gets their own pages and pictures. The premium keepsake is $79 for 4 people and adds the digital PDF and a wallpaper set of the illustrations. You choose the number of people before you pay, you pay once, and everyone you invite contributes for free. Extra physical copies and rush production are available as add-ons.
Can I make changes after I see the preview?
Yes. You'll review an interactive digital proof before anything is printed, with a limited round of included edits.
Who prints the book, and how long does shipping take?
Books are produced through Lulu's print-on-demand network. We're still finalizing exact shipping timelines and rates for launch.
What happens to the photos and information contributors share?
They're used only to build this child's story and illustrations. Because this product involves children's information and photos of the adults who contribute, we're building privacy and consent handling in from the start, not adding it later.
What if a contributor doesn't respond?
You can see exactly who has and hasn't completed their part from your dashboard, and resend an invite any time.
Shipping
Books are produced through Lulu’s print-on-demand network and ship directly to the address you provide at checkout. We’re still finalizing exact timelines and rates ahead of launch. Expect a few weeks from final proof approval to delivery, since printing only starts once you’ve approved the proof.
Returns
Every book is personalized and printed on demand after you’ve approved the final proof, so we can’t offer open-ended returns the way an off-the-shelf product would. If your book arrives damaged or misprinted, contact us and we’ll make it right. Our full returns policy is being finalized ahead of launch.
Contact
The quickest answer is the chat assistant at the bottom corner of any page: it can answer most questions about how the book works, what it costs and what happens to photos. For anything else, or to talk to a person, email [email protected]. We’ll reply as soon as we can.
Privacy
This product handles a child’s information and photos of the adults who contribute, so we keep it to what’s needed to make the book. Read the full Privacy Policy for what we collect, who handles it, and how to have it deleted.
Terms
Read the Terms of Service for how ordering, proofs, printing and returns work.